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Accommodation / Hotel Quality Ratings

Participants in the accommodation rating's schemes are assessed under standards of quality agreed between the AA, English Tourism Council and RAC.

Wherever you see a rating award, you will know that the accommodation has been visited anonymously overnight by a qualified inspector.

There are four classifications that are generally used:


Hotels

Stars from one to five reflect the level of service, the range of facilities and quality of the guest care provided.

  • High standard of cleanliness.
  • Limited range of facilities and services.
  • Friendly and helpful staff.
  • Restaurant/eating area open to you and your guests for breakfast and dinner.
  • A bar or lounge serving alcohol.
  • 75% of bedrooms have en-suite or private facilities.

- all of the above, plus;

  • Better equipped and more comfortable accommodation.
  • All bedrooms have en-suite or private facilities and a colour TV.
  • A straight forward range of services with a more personal touch.
  • Food and drink is of a slightly higher standard.
  • A lift is normally available.

- all of the above, plus;

  • Greater quality and a higher standard of services and facilities.
  • Usually larger hotels with more spacious public areas and bedrooms.
  • A more formal style of service.
  • Room service of continental breakfast.
  • Laundry service.
  • Greater attention to the quality of food.

- all of the above, plus;

  • Superior quality and comfort.
  • All bedrooms with en-suite facilities, both bath and shower and WC.
  • More emphasis on quality food and drink.
  • Skilled staff anticipating and responding to needs and requests.
  • Room service of all meals.
  • 24 hour drinks and snacks.

- all of the above, plus;

  • Luxurious and spacious surroundings.
  • The highest international quality of accommodation, services and a range of extra facilities.
  • Professional, attentive and highly trained staff.
  • Superb cuisine.
  • Striking décor.
  • Exceptional comfort.
  • Sophisticated ambience.

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Guest Accommodation

Diamonds of one to five reflect the overall quality and guest care. The Diamond Ratings reflect the visitor expectations whereby quality is seen as more important than facilities and services. Guest Accommodation is required to meet progressively higher standards of quality and guest care as the move up the scale.

Stars from one to five reflect the level of service, the range of facilities and the quality of guest care provided.

  • Clean and comfortable.
  • A full cooked or continental breakfast.
  • Clean bed linen, towels and fresh soap.
  • Adequate heating, with hot water available at reasonable times for bathing or showers, at no extra cost.
  • An acceptable overall level of quality and helpful service.

- all of the above, plus;

  • A higher level of quality and comfort with greater emphasis on guest care in all areas.

- all of the above, plus;

  • A good overall level of quality.
  • Well maintained, practical decor.
  • A good choice of dishes for breakfast.
  • All other meals, where provided, will be freshly prepared using quality ingredients.
  • A greater degree of comfort and guest care.

- all of the above, plus;

  • A very good level of comfort and quality.
  • A very good degree of guest care, with extra attention given to cleanliness and warmth of welcome.

- all of the above, plus;

  • An excellent overall level of quality and comfort with ample space and a degree of luxury.
  • A fine quality bed, high quality furniture and interior design.
  • A high proportion of bedrooms with en-suite or private facilities
  • Other meals, where available, made with fresh, seasonal, local ingredients.
  • An excellent level of guest care.

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Self Catering

  • Acceptable overall level of quality.
  • Adequate provision of furniture, furnishings and fittings.

- all of the above, plus;

  • Good overall level of quality.
  • All units self-contained - two bathrooms where there are 8 or more guests.

- all of the above, plus;

  • Good to very good overall level of quality.
  • Good standard of maintenance and decoration.
  • Ample space and good quality furniture.
  • All double beds with access from both sides.
  • Microwave oven.

- all of the above, plus;

  • Excellent overall level of quality.
  • Very good care and attention to detail is obvious throughout.
  • Either access to a washer/dryer, if not provided within the unit, or a 24 hour laundry service.

- all of the above, plus;

  • Exceptional overall level of quality.
  • High level of decor, fixtures and fittings.
  • Excellent standards of management efficiency and guest services.
  • Excellent range of accessories and personal touches.

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Camping & Caravanning

The star rating standard for caravan and camping parks has been developed to reflect consumer expectations.

The ratings have been developed in response to extensive research into what visitors are looking for and reflect the overall quality of the park. Parks are visited annually by highly qualified assessors.

A rating of from one to five stars is awarded, based on cleanliness, environment and the quality of facilities and service provided. The highest rating of Five Star is reserved for those parks of exceptional quality which also provide specific key facilities and services.

Acceptable overall level of quality.

Good overall level of quality.

Very good overall level of quality.

Excellent overall level of quality.

Exceptional overall level of quality.

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Should you require further information about tourism ratings, then please contact the relevant bodies.

Website:
http://www.theaa.co.uk

Website:
http://www.englishtourism.org.uk

Website:
http://www.rac.co.uk

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